What if Box can't restore the content I deleted? Date range for when the deletion occurred.Email address of the owner of the content.Email address of user who deleted the content.Click here to submit a new case and provide the following information to expedite your request: If, after following these steps, you are still unable to find and recover your content, Box can usually recover content that has been deleted from your Box trash folder for up to 2 weeks after the deletion. I'm still unable to find my content, what next? If you're a Box Business or Enterprise user, your admin can run a report to validate or repudiate whether the files ever existed on Box, or not. The content in question could have been uploaded to a different Box account or service, or a problem might have occurred during the upload, resulting in these files not making it to your account as expected. The files you’re looking for were never uploaded to Box.com.If you believe this has happened, please contact Box User Services. Trash content on Box can be manually or automatically removed, depending on the settings for your enterprise. The files in question have been already emptied from the trash.This person will need to re-invite you to the folder using the email address associated with your Box Account.In this case you’ll need to contact the folder owner and ask to be re-invited. Was the folder a shared folder in which you collaborated with others? If so, the owner of the folder could have removed your access to the content.If you still can't find your files, then one of the following might be true: If you know who deleted or owned this content, please contact this user and instruct them to restore the files from their trash. If the files aren’t in your personal trash, they might be in the trash of the person who deleted or owned the files. When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. The Trash is located under Account Settings > Trash- you can also review this article for more details on this process: Using the Trash to Restore Content Is the content in another user's trash? Folder deleted long time ago recover how to#This article describes how to recover deleted or missing files from Box Details Is the content in your trash?
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